Support

PermitLookup is operated by ECB TX LLC.

Contact

Email support@ecbtx.com. Write from your account email when possible; it speeds up account-specific questions.

Response time

Response within 1 business day on paid plans. Free-plan questions are answered on a best-effort basis.

Service status

Live service status and incident history: /status.

Security disclosures

Report security issues to security@ecbtx.com. Please do not open a public issue or post details before we have had a chance to fix the problem. Include reproduction steps and affected endpoints; we acknowledge reports within 1 business day.

Billing and data questions

Billing and refunds: see Refund Policy or email support. Data rights and opt-outs: see Privacy Policy or email privacy@ecbtx.com.